Booking Conditions
- All bookings must be made by emailing:
- info@brownesthamesestuaryboattrips.co.uk, without this confirmation no
- action will be taken.
- A 50% non refundable deposit must be paid to secure booking. Payments
- must be made by BACS transfer to the bank details provided by BTEBT. No
- booking is confirmed until the deposit is received.
- Upon receipt of deposit, bookings will be confirmed to passengers via email
- within 24 hours.
- The remaining deposit will be due 7 days before the date of your booking.
- Once your booking is confirmed, we will provide a boat itinerary for your trip.
Cancellation By Us
If we have to cancel/postpone your booking due to bad weather we will
arrange to re-book your trip for an alternative date at no extra cost to you.
If we have to cancel your trip due to illness, mechanical breakdown or other
unforeseen circumstances the booking will be moved to an alternative date at
no extra cost to you or we will send out a gift voucher.
If we are forced to return early or late due to tides or bad weather, we cannot
be held responsible for any missed plans or extra costs incurred and we
cannot offer a refund.
Our decision is final with regards to the weather, but we will try to get out if
possible with due regard to safety and common sense.
We reserve the right to alter the planned trip with regards to weather or
fishing conditions. The skippers’ decision is final.
Cancellation By You
Once confirmed, dates cannot be changed. If you need to cancel due to
unforeseen circumstances which are out of your control, such as illness, we
will arrange to re-book your trip for an alternative date or offer a gift voucher
for the same amount you paid for your trip.
Location/Timing
- Our trips depart from Leigh On Sea or Southend Pier slipway unless stated
otherwise. Please arrive at the time stated on your boat itinerary which will be
provided prior to your trip. Please leave yourself plenty of time to park and
make your way to the meeting point that has been given to you. - If you are late for your meet time we will wait for you but this will shorten your
trip as we are guided by the tides. If you know you are running late and will
not make your meet time, please advise us as soon as possible.
Health
- The Medical declaration form along with the passenger form must be
completed and returned 7 days prior to departure by email or handed to the
skipper on the day of your boat trip. - Please do not board the boat if you are feeling unwell. Once we are out at sea
it could be a long while before we get back to shore so please ensure you are
feeling fit and healthy. If you have any symptoms or test positive for Covid-19,
please do not attend.
Behaviour On Board
- Unreasonable behaviour- the company can refuse to continue with the trip if
your behaviour will cause harm or offence to the captain/skipper or if we
believe that your behaviour can cause damage or loss to the boat, its services
or facilities. - Consuming of Alcohol on board is permitted, but in moderation. If you become
drunk or show any aggressive behaviour towards any member of staff, your
trip will be terminated and we will return back to Leigh On Sea immediately. - Any injury or loss on board must be immediately reported to the skipper.
- The use of illegal drugs on board is strictly prohibited. Drug abuse or
excessive alcohol consumption will cause an immediate return to Leigh On
Sea and Brownes Thames Estuary Boat trips may alert the relevant
authorities if deemed necessary. - The skipper will take no responsibility for personal possessions which are lost
or damaged whilst on board, or for possessions that are left behind.
Prices
- Prices are agreed at time of enquiry/booking. A quote will be given upon email
receipt. - There is no charge for a baby in arms. There is no minimum age limit but all
children must be supervised by a responsible adult. - Prices can vary due to the duration of the trip but these will be confirmed prior
to confirmation of booking.
Miscellaneous
- Although Seals are often seen on our trips, these sightings are not
guaranteed by us - All passengers must adhere to our safety demonstration and procedures
before we set off which is given by the skipper or crew. - Our Vessel Starfish is licensed for a maximum of 10 passengers, 1 crew & 1
skipper. (10 + 2) - Our Vessels and skippers are licensed to operate as required by the MCA,
Maritime and Coastguard Agency.
Refunds
Refunds will not be given in the following circumstances-
- A person becomes unwell during a trip and requests to be returned back to shore
- A person decides they don’t like being at sea and requests to be returned back to shore
- Late arrival and subsequently missing the trip
- If you are abusive or violent towards the skipper, crew or other passengers and your trip has to be terminated early
- Should you not be successful in catching any fish
- Should you not be successful in sighting seals
- If the vessel breaks down & we have successfully completed over 75% of the trip’s duration.
Sea Fishing Trips
- We advertise all of our trips based on what we would seasonally expect to
catch in the areas that we fish. Fishing for a certain type depends on a
number of things, species, the time of the year, the water temperature,
currents, barometric pressure etc. - Our skipper will work their hardest to get you to fish. Unfortunately we cannot
guarantee that you will catch any fish. No refunds or discounts will be issued
for trips where fish are not caught. - Rods are available to hire at a price of £20 per trip. You will be charged for
any damage caused if the rod is lost or damaged. - Anything you catch you can keep if above legal minimum landing size and not
subject to a landing ban. (2 fish per person) - It is illegal to sell any fish caught on board.
Gift Vouchers
- Vouchers expire after 1 year of purchase.
- Vouchers are non refundable but we would agree to transfer into another
name, by prior notice. - Minimum gift voucher price is £200.00. The voucher can be redeemed for a
more expensive trip, however the difference must be paid for 7 days prior to
the departure date.
Marketing & Promotion
Throughout the boat trip, we will take photos, videos & instagram stories for
our social media. By accepting these terms and conditions, you agree that
Brownes Thames Estuary Boat Trips may use these images in perpetuity in
any promotional, advertising or publicity material in any format whatsoever.
If you do not wish to have your photographs taken, please notify us at the time
of booking or before you come on board.
Other Information (can be supplied on request)
- Public/employees liability insurance
- Risk Assessments
- Coding certificates
- Boat Licences
- Qualifications
- DBS certified
- Fully First Aid Trained (including defibrillator training)